2022 Environmental Social Governance (ESG) Report

Q: What are you most focused on as the leader of this organization? A: First and foremost, we are a people centric organization, so in addition to focusing on growth and managing disruptions to the industry, I am primarily focused on supporting our people. Part of my role is to make C&W Services feel intimate, so I spend a lot of time in the field at client sites interacting with our team members. I'm trying to create familiarity in the organization. Accessibility to the leadership team is very important. I want our people to know we’re here for them. Q: As a highly diverse organization, where do you look to make improvements? A: When we talk about diversity, we frequently think about the recruitment of people, but it's also about finding ways for our people to succeed, regardless of where they are in the organizational chart. These folks are our secret weapon, so we need to cultivate and nurture them. Their success is also key to retaining our clients. We are very focused on making sure we are the kind of company that our employees join and choose to stay and grow with. That means creating opportunities that enable mobility. I ask myself the question, ‘Can we enable our employees to buy that first house and send their kids to college?’ I feel that's the responsibility we have; the opportunity we have. Our frontline workers are passionate about their jobs. They work hard. I think there’s nobility in this profession. Part of our mission is to uplift this entire cohort of society that is often overlooked and develop a path for them to advance and succeed.

MEET MIA MENDS Chief Executive of C&W Services

Q: Please tell us, what do you do at C&W Services? A: I am the Chief Executive Officer of C&W Services, where I oversee our operations across the U.S., Canada and Puerto Rico. As a business within Cushman & Wakefield, we deliver facility services solutions, which covers everything at our clients’ sites—janitorial, engineering, maintenance, groundskeeping, space management, energy management, mailroom, etc. Our business employs nearly 13,000 people who service 600 msf within 600 client properties. Q: How does C&W Services contribute to the diverse makeup of Cushman & Wakefield? A: Given the nature of our work as a frontline organization, our team is very diverse. Our hourly employees are principally Latino and African American. These employees make up about 60% of our C&W Services workforce. About 45% are female. I’m proud to say that this diversity reaches all the way up to our executive leadership team, where six of seven members are women. At Cushman & Wakefield, we celebrate diversity and inclusion, and make it our mission to create a path for advancement for women and people of color. We understand the importance of being intentional in our hiring and promotion practices. It’s something we believe in strongly.

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