2021 Environmental Social Governance (ESG) Report

Success Measurement Cushman & Wakefield uses a data-driven, evidence based approach to understand the key drivers of workplace experience through our proprietary tool Experience per Square Foot™ (XSF), which measures and informs the enhancement of workplace and people performance. Several key metrics we track through XSF relate to human health and wellbeing. Through XSF, we have captured data points from workers across the globe, from the pre-pandemic era through the present. Since launching the tool in 2017, XSF has captured over 6.5 million data points from 160,000 people in more than 130 companies and 100 countries. WELL certification requires performance verification through onsite testing of air, water, light, acoustics and other indicators. Additionally, measures of people’s experiences are required through pre- and post-occupancy evaluations. Cushman & Wakefield’s XSF is a pre approved survey for WELL certification, meaning companies can use XSF to capture and report data related to workplace experience to achieve the rigorous WELL certification. In 2020, our Total Workplace specialists designed an enhanced XSF survey and dashboard in response to the pandemic’s impact on both work and life to explore with greater precision the performance and drivers of employee wellbeing, engagement and experience. This enhanced survey was distributed to both Cushman & Wakefield’s workforce and client organizations by our President and Chief People Officer and has tracked the experience of over 60,000 people in 100 countries, examining key indicators of workforce wellbeing as people continue to adapt to the ongoing pandemic.

Our experts analyzed this XSF data to develop thought leadership and actionable guidance to help companies drive optimal employee wellbeing across a dynamic, hybrid work environment where work happens at home, in the office and at third places.

XSF Insights

Mid-tenure employees or those with 3-5 years on the job may be struggling the most with enforced remote working. Learn more .

Rigid attendance policies hurt employee experience. Learn more .

Individual contributors, middle managers and senior managers experience a boost in their engagement and experience when they are in the office at least three days a week. Learn more .

38 | CUSHMAN & WAKEFIELD 2021 ESG REPORT