Corporate Social Responsibility Report 2019 | Cushman & Wakefield

LEARNING AND DEVELOPMENT (404-103, 404-2)

Manager-Employee Relationship Program

We offer a full suite of learning and development activities delivered through on-the-job training, e-learning, coaching, mentoring and instructor-led learning modules. Topics include commercial real estate, Cushman & Wakefield service lines, job- specific and cross-skills development, leadership and management effectiveness, professional skills, sales skills, account management, client service, health and safety, as well as D&I. Our fully implemented learning management system (LMS) provides easy access to on-demand learning resources and online training, available to tech- enabled employees via Workday Learning. In addition to required Compliance and Information Security training, we encourage employees to complete online learning courses beyond company- mandated training based on development needs and interests. We believe learning opportunities are not restricted to courses; in fact, most learning happens through direct experience at work and exposure to different teams and networks. We also offer non-traditional learning and development opportunities, including an apprenticeship program at several key client locations which provides training and development for careers in the skilled trades, and a returnship program focused on people who have been away from the traditional workforce for a period of time and may require supplemental training and mentoring upon returning to work.

The manager-employee relationship is an essential part of creating an environment where employees can do their best work to serve our clients and communities. Our talent development strategy focuses on strengthening this important relationship through cultural behaviors that foster inclusiveness, respect, collaboration and trust. Through webinars in Workday Learning, managers gain tools, explore best practices, and leverage skill-building opportunities that strengthen team performance through clear communication, effective hiring, measuring performance, and providing coaching and feedback. Business Development Training In 2019, we began offering new training to support our producers and their role in elevating the client experience and driving organic growth by teaching them skills and behaviors to engage prospects/ clients, win business and grow relationships. Through a series of learning activities coupled with in-market mentoring and coaching, participants learn key concepts—such as prospecting, pursuits, pitching and client service—that take their skills to the next level.

54 | CORPORATE SOCIAL RESPONSIBILITY REPORT 2019